Refund and Complaint Policy

This refund and complaint policy sets out the rules for terminating the contract,
return and submit complaints in the online store
under the brand name LUMEDRA Precision Beauty Technologyavailable at
www.lumedra-tech.com.

LUMEDRA offers state-of-the-art certified aesthetic cosmetology devices.
This document applies to products purchased through an online store
or otherwise agreed with the seller.

§1 General information

1. The Seller is [full company name]located at:
ul. Krakowska 27, Kalwaria Zebrzydowska,
TAXPAYER IDENTIFICATION NUMBER: [finish], REGON / KRS: [finish].

2. You can contact the seller:

• mailowo: info@lumedra-tech.com,
• by phone: +48 732 790 043,
• via the website: www.lumedra-tech.com,
• in writing: ul. Krakowska 27, Kalwaria Zebrzydowska.

3. The policy concerns consumers, entrepreneurs on the rights of consumers
by the consumer and entrepreneurs, unless otherwise explicitly stated in this regulation.

4. Refund and complaint are two separate powers. The refund applies to termination of the agreement
at a distance, while the complaint refers to a situation where the product is incompatible
with a contract that is damaged or defective.

§2 Right to terminate the contract

1. A consumer who has entered into a remote contract has the right to terminate the contract on time
14 days without explanation.

2. The term of termination of the contract is calculated from the day when the consumer or the specified legal entity
through it, a third party, other than the carrier, took possession of the product.

3. In order to exercise their right to terminate the contract, the client must inform the seller
make your decision known by an unambiguous statement, for example, by e-mail
sent to: info@lumedra-tech.com.

4. The application for withdrawal from the agreement must contain:

• customer's first or last name,
• email address or phone number,
• order number,
• name of the returned product,
• date of purchase or receipt of the product,
• bank account number for the refund, if the refund is to be made by bank transfer.

5. To save the deadline, just send the application before it expires.

6. The right of termination of the agreement may not apply in the following cases:
in accordance with the applicable legislation, in particular when the product was manufactured
according to individual customer specifications or has been explicitly personalized.

§3 refund procedure

1. After submitting an application for termination of the contract, the customer must send the goods back
immediately, no later than 14 days from the date of informing the seller
on termination of the agreement.

2. Return items must be sent to:
ul. Krakowska 27, Kalwaria Zebrzydowska, if the seller does not specify
The client has a different return address.

3. The product should be properly protected during transportation, preferably
in the original packaging, with complete equipment, accessories, and instructions
and the documents that were sent at the time of purchase.

4. The customer is responsible for reducing the cost of the product as a result of
use it in a way that goes beyond what is necessary to determine the character,
product features and functionality.

5. The Seller will refund the payment using the same payment method,
which was used by the client, if the client clearly does not agree with another refund method.

6. The seller may postpone the refund until the goods are received
refund or provision by the client of proof of its dispatch, depending on the,
which event will occur earlier.

§4 refund costs

1. In case of termination of the contract, the seller returns the received payments to the client,
including the cost of the cheapest standard shipping method available for this order.

2. If the customer chose a more expensive shipping method than the cheapest standard shipping method
the seller offered by the seller is not obligated to reimburse the additional costs
as a result of choosing a more expensive delivery.

3. Direct costs of returning the goods are borne by the customer, if the seller explicitly does not
I will inform the client about another solution.

4. In the case of a complaint that is considered reasonable, the shipping cost of the advertised product is
and possible re-shipment is borne by the seller, if such an obligation arises
from the laws.

§5 complaints

1. The seller is obliged to provide the customer with a product that complies with the contract.

2. The customer has the right to file a complaint if the product does not comply with the contract,
faulty, incomplete, or not working properly.

3. Complaints may be filed:

• by e-mail to: info@lumedra-tech.com,
• in writing to: ul. Krakowska 27, Kalwaria Zebrzydowska,
• use the contact form on the site, if available.

4. The complaint must contain:

• customer's first or last name,
• email address or phone number,
• order number or purchase confirmation,
• name of the advertised product,
• description of the detected problem,
• photos or recordings documenting the problem, if they can help in handling the complaint,
• preferred method of handling the complaint.

5. The lack of purchase confirmation does not exclude the possibility of filing a complaint automatically,
if the customer can otherwise demonstrate that the purchase was made from the seller.

§6 consideration of the complaint

1. The Seller will respond to the complaint within 14 days from the date of its receipt.

2. If it is necessary to deliver the advertised product to the seller,
The seller will inform the customer about the further procedure, including the delivery address
and how to protect the product.

3. In case of recognition of the complaint, the seller may, in accordance with the current legislation
and the nature of the reported problem:

• fix the product,
• replace the product with a new one or one without defects,
• lower the price,
• refund the payment if there is a reason to do so.

4. If the complaint is considered unfounded, the seller informs the customer
about the reasons for refusing to consider it.

5. For specialized devices, the seller may request additional information
technical specifications, serial number of the device, photos of the nameplate or a description of the conditions
using the product.

§7 warranty

1. Products offered by LUMEDRA can be guaranteed by the manufacturer, importer
or to the seller, if the warranty information was provided to the buyer at the time of purchase.

2. The specific terms of the guarantee, its validity period, scope and method of implementation are determined by:
a warranty document or warranty card attached to the product.

3. The guarantee does not cancel, limit or suspend the client's rights
about non-compliance of products with the agreement.

4. For equipment requiring professional use, warranty service is provided
you may need to follow the operating instructions, operating recommendations, and
regular maintenance of the device, if such requirements are specified in the documentation.

§8 contacts

For questions related to refunds, cancellations, complaints, or guarantees
contact the seller:

• Email: info@lumedra-tech.com,
• telephone: +48 732 790 043,
• address: ul. Krakowska 27, Kalwaria Zebrzydowska,
• website: www.lumedra-tech.com.

The Refund and Complaint Policy is valid from the date of:
[end date].